Our new users have complained about two things both of which should be easy for Ning to fix and which would be useful for all your networks. Once a person has signed in and verified, they select their country. And even if they select a country outside of the USA (I selected United Kingdom), they are then prompted for 'City, State'. This is inappropriate, and at the very least should be changed to State/Province, or the second bit dropped. Or if you want to be clever, only show the word 'state' for the USA, India, Australia and Mexico -- because no one else uses that term.The second issue has been raised by several people who've signed up -- they say their passwords are being rejected and they're not told why. If there are rules (e.g., no spaces allowed) they should be made clear when selecting a password. If a password is rejected, Ning should tell the user why (e.g., invalid characters chosen). Thanks.
Thanks for the feedback about the location. It makes total sense and I'll pass it along!Regarding your second question, the most common cause of this behavior is that the member has already created an account using that email for
another Ning Network. If so, they'll need to use the same password for
your network as they did when they created the account. Up until a week
or two ago members had to reset their passwords on the original network,
but they should be able to do it from any network now.